Questions or Problems? We got you!

Email: support@futuremood.com

  • FAQ

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  • Returns & Exchanges?
    You can always contact us for any return question at support@futuremood.com.

     

    7-day return policy

    We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@futuremood.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    International customers will be responsible for all return shipping charges.

     

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges

    Free exchanges on any order. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the $5 restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Sales

    All discounted sale items are final sale.

    Restocking Fee

    Returns within 7 days will be subject to a $5 restocking fee.

  • DO YOU SHIP INTERNATIONALLY?

    Yes!

    We just started rolling out international shipping! If you don't see your country EMAIL YOUR NAME AND COUNTRY TO INTERNATIONAL@FUTUREMOOD.COM

  • Do you ship orders to the UK & EU? If so, how will orders be shipped?

    Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller of record for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

  • HOW MUCH DO SHIPPING & RETURNS COST?

    Free ground shipping in the US. $5 Restocking fee on returns.

     

    International customers will be responsible for all return shipping charges.

  • HOW DO I PROCESS A RETURN?

    Email support@futuremoood.com and we will give you a prepaid return label that you can use to ship the items back to us. Once the items are received we will issue a refund minus the $5 restocking fee (waived for an exchange).

  • WHAT DO THE AURAS FEEL LIKE?

    AT FIRST, IT IS UNIQUE TO YOU. INTENSE FOR SOME, BUT SUBTLE FOR OTHERS.

    OVER TIME IT BALANCES TO BE POTENT BUT NOT OVERWHELMING.

    NOT AS SUBTLE AS CBD, BUT NOT AS INTENSE AS TAKING A SHOT TEQUILA :)

  • DO THE AURAS WORK INDOORS?

    YEP! INSIDE AND OUTSIDE, DAY OR NIGHT.

    THE STRONGER THE LIGHTING ENVIRONMENT, THE STRONGER THE EFFECT THOUGH.

  • Do Halochrome Lenses have UV protection?

    Yep! 100% UV protection, they also have anti-glare, anti-scratch and water resistant coatings.

  • ABOUT THE STUDIES
    RESEARCH & DEVELOPMENT

    HALOCHROME LENSES ARE DEVELOPED BASED ON YEARS OF ZEISS R&D INTO BIOCHROM TECHNOLOGY. THE TECHNOLOGY WAS TESTED AND VALIDATED IN SEPARATE STUDIES AT TWO TOP SCIENTIFIC RESEARCH UNIVERSITIES IN EUROPE.

    CONDUCTED AT:

    ✦ THE BEHAVIOR & BRAINLAB AT IULM UNIVERSITY IN MILAN, ITALY

    ✦ THE VISION SCIENCE LAB AT EBERHARD KARLS UNIVERSITY IN TUEBINGEN, GERMANY

    METHODOLOGY:

    PARTICIPANTS WERE PUT THROUGH A SERIES OF OVER A DOZEN INTERNATIONALLY RECOGNIZED AND STANDARDIZED TESTS THAT TRACK EMOTION, CONCENTRATION, RELAXATION, AROUSAL, SLEEPINESS, AND MORE.

    DATA WAS CAPTURED, TRACKED & ANALYZED WITH:

    EEGs, FMRIs, ECGs, PPDs, SCR, HRV, RR, EMG, eye and gaze tracking and more.

    READ THE PUBLISHED WHITEPAPER

    Zeiss calls it BioChrom in the research, our Halochrome Lenses are the second generation of BioChrom that is 2-3x stronger.

    >>> Click here to view Zeiss White Paper on Dropbox
  • Can I see the Zeiss research?

    Yup! Zeiss's published research is below.

    They call it BioChrom in the research, our Halochrome Lenses are the second generation of BioChrom that is 2-3x stronger.

    >>> Click here to view Zeiss White Paper on Dropbox
  • What are the Auras made out of?

    Only the best!

    Premium Japanese Acetate. Gold plated German hinges & temple cores.

    Halochrome Lenses are Italian and made out of a special polyamide material. They also have anti-glare, anti-scratch and water resistant coatings on them.

  • CAN I WEAR AURAS WHILE DRIVING?

    UNFORTUNATELY THESE ARE NOT APPROVED FOR USE WHILE DRIVING AS THE EFFECTS CAN BE INTENSE.

  • HOW LONG CAN I WEAR THE AURAS?

    LIKE ALL SUNGLASSES, IT'S A GOOD IDEA TO GIVE YOUR EYES A SHORT BREAK EVERY 45 MINUTES OR SO. BUT NO REASON YOU CAN'T WEAR THEM AS LONG AS YOU LIKE!

  • CAN I GET AURAS WITH MY PRESCRIPTION?

    NOT AT THE MOMENT, MAYBE IN THE FUTURE THOUGH.

  • About Zeiss
    FOR OVER 170 YEARS ZEISS SCIENTISTS HAVE BEEN PUSHING THE LIMITS OF WHAT'S POSSIBLE IN OPTICS.

    ZEISS LENSES FILMED THE MOON LANDING AND ARE REPLACING THE HUBBLE TELESCOPE. THEIR REVOLUTIONARY FILM AND CAMERA LENSES HAVE WON THREE ACADEMY AWARDS.

    ZEISS HAS ALSO HELPED THE WORLD SEE BETTER WITH COUNTLESS EYEWEAR INVENTIONS LIKE ANTI-REFLECTIVE COATINGS AND MORE.

    HEADQUARTERS & FACTORIES

    FOUNDED AND BASED IN GERMANY, WITH A MAJOR OFFICE IN ITALY FOCUSED ON SUNGLASSES.

    ZEISS OWNS FACTORIES IN GERMANY, ITALY, CHINA & THE U.S.

    HALOCHROME LENSES ARE MANUFACTURED IN A STATE-OF-THE-ART FACTORY IN ITALY.

  • HOW DO AURAS FIT? CAN I MAKE ADJUSTMENTS?
    BUILT TO LAST:

    OUR FRAMES ARE THICK & CURVY LIKE A BENTLEY. THAT MEANS THEY AREN'T THE LIGHTEST, BUT DAMN DO THEY TURN HEADS!

    WEAR THEM IN:

    LIKE A GREAT PAIR OF JEANS, THEY CAN FIT A BIT TIGHT AT FIRST BUT WILL ADAPT TO YOU OVER TIME.

    OR GET THEM ADJUSTED:

    GET THEM ADJUSTED AT ALMOST ANY OPTICAL SHOP IN JUST A COUPLE OF MINUTES, or reach out and we can guide you on how to adjust them yourself!

  • WHERE IS FUTUREMOOD BASED?

    Los Angeles, WITH TEAM MEMBERS IN NYC, SF & STL. ORDERS ARE SHIPPED FROM THE LA AREA.